Refund Policy — AI Visibility

AI Visibility runs real, metered queries against third-party AI engines and data providers the moment you use a plan feature — a domain overview, a tracked prompt, a generated article. That cost is incurred immediately on our side, which shapes the policy below.

1. Monthly subscriptions

Plans renew automatically each month. To cancel, email admin@serpwize.com from your account email — we'll confirm and stop the next renewal, and you keep access through the end of the period you've already paid for. We don't prorate or refund the unused portion of a cancelled month, since your plan's allowance (domain overviews, tracked domains, articles) is available to use in full for that entire period regardless of when in the month you cancel.

2. 14-day money-back guarantee

Your first subscription with us is covered by a 14-day money-back guarantee. If you decide the product isn't right for you within 14 days of your first payment, email admin@serpwize.com and we'll refund that payment in full — no questions asked, even if you've already run analyses. This applies once per customer, to the first payment only; later renewals follow section 1 above.

3. Plan changes

Switching plans (upgrade or downgrade) takes effect immediately for future usage limits. We don't refund the difference for a downgrade mid-period; an upgrade is billed at the new plan's rate from your next renewal.

4. Failed or disputed payments

If a renewal payment fails, we'll attempt to notify you and may pause paid features until it's resolved. Chargebacks and payment disputes are handled by our payment processor, DodoPayments, as merchant of record — see their terms for dispute procedures.

5. Exceptional circumstances

Billing errors on our part (for example, being double-charged due to a technical issue) are always refunded in full once verified, regardless of the guarantee above. If something like this happens, email us — we'll fix it.

6. How to request a refund